Q & A

問與答

  • Q 台灣境内運輸政策Taiwan domestic shipping policy
    A

    在收到您的訂單確認電子郵件後,所有訂單將在 3 到 5 個工作日(不包括週末和節假日)內處理。當您的訂單發貨時,您將收到另一條通知。
    All orders are processed within 3 to 5business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

     

    不論本島或外島只要是台灣境内單筆訂單滿 $1500 可享受免運優惠。對於低於 1500元的訂單,我們將按照一下表格收取郵寄費用。
    You can enjoy free shipping for single order amount over NTD$1500.For orders less than NTD$1500 will charge the delivery fee according to the type of delivery have been choose at payment checkout.

    國內運費和估計Domestic Shipping Rates and Estimates

    • 您訂單的運費將在結賬時計算並顯示。

    運輸選項

    預計交貨時間

    價格

    宅配到府(本島)

    2到 4 個工作日

    $100

    宅配到府(外島)

    5 到 8個工作日

    $150

    宅配到付(本島)

    2到 4 個工作日

    $150

    宅配到付(外島)

    5到 8個工作日

    $200

    超商取貨(本島)

    3到 5 個工作日

    $60

    超商取貨 (外島)

    4到 6 個工作日

    $100

    超商取貨付款(本島)

    3到 5 個工作日

    $60

    超商取貨付款(外島)

    4到 6個工作日

    $100

     

    • Shipping charges for your order will be calculated and displayed at checkout. 

    Shipping option

    Estimated delivery time

    Price

    Home delivery(Main island)

    2 to 4 business days

    $100

    Home delivery(Outlying Islands)

    5 to 8 business days

    $150

    Home COD(Main island)

    2 to 4 business days

    $150

    Home COD(Outlying Islands)

    5 to 8 business days

    $200

    Convenience store delivery(Main island)

    3 to 5 business days

    $60

    Convenience store delivery(Outlying Islands)

    4 to 6 business days

    $100

    Convenience store COD(Main island)

    3 to 5 business days

    $60

    Convenience store COD(Outlying Islands)

    4 to 6 business days

    $100

     

    In-store pickup店內取貨

    您可以在臺中市烏日區三榮路一段90號(登陽川匯社區)門市内取貨,享有無門檻免運費本地取貨服務。下訂單並在結賬時選擇本地取貨後,您的訂單將在 1到2個工作日內準備好並準備好取貨。當您的訂單和說明準備就緒時,我們會向您發送一封電子郵件。我們的店內取貨時間是 星期一至星期五(早上9點至下午6點) 來時請攜帶您的訂單確認電子郵件。
    You can skip the shipping fees with free local pickup at No.90, Section 1, Sanrong Road, Wuri District, Taichung City . After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 
    Our in-store pickup hours are 9 a.m. to 6 p.m. on Monday to Friday. Please have your order confirmation email with you when you come.

     

    How do I check the status of my order? 如何查看我的訂單狀態?

    當您的訂單發貨後,您將收到我們的電子郵件通知,其中包含可用於檢查其狀態的跟踪號。請等待 48 小時,以便跟踪信息可用。

    如果您在收到發貨確認電子郵件後9天内沒有收到您的訂單,請通過polyyixin@gmail.com 聯繫我們並提供您的姓名和訂單號,我們會為您調查。

    When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 9days of receiving your shipping confirmation email, please contact us at admin@polyxinyi.org with your name and order number, and we will look into it for you.